FAQs

We proudly serve Johnson City, Bristol, Kingsport, Greeneville, and the greater East Tennessee area. Our team is ready to respond to any disaster across the region!

We offer a wide range of disaster restoration services including water damage restoration, mold removal, fire and smoke damage restoration, storm damage restoration, biohazard cleanup, and more.

Yes, our technicians are IICRC certified in water damage restoration, mold remediation, and fire damage restoration, ensuring high-quality, professional services.

If you have water damage, immediately call our 24/7 emergency response team. We will arrive quickly to assess the situation, begin water extraction, and begin the restoration process to prevent further damage.

We offer 24/7 emergency service and can be at your property in as little as 1 hour after your call to start the cleanup and restoration process.

Yes, we work directly with your insurance company to streamline the claims process and get your property restored as quickly as possible.

We work with all major insurance providers and help facilitate claims for water damage, mold remediation, fire damage, and other restoration services.

Signs of mold include a musty smell, visible mold growth, or recent water damage. We offer mold inspections to determine if there’s an issue and guide you through the removal process if needed.

Our mold remediation process includes a thorough inspection, containment of the area, removal of contaminated materials, cleaning, and prevention measures to ensure mold doesn’t return.

Yes, we are fully licensed and insured to operate in Tennessee. Our team carries the appropriate licenses and insurance to provide top-tier restoration services.

Our technicians are IICRC certified, the industry standard for water damage, mold remediation, and fire damage restoration. We also hold certifications for lead abatement and hazardous materials handling.

We offer veteran discounts and occasionally provide seasonal promotions. Contact us to inquire about current discounts available for your restoration services.

We inspect the property, contain the damage, and remove soot and smoke from surfaces. We also handle water extraction caused by firefighting efforts and begin repairs and deodorization.

After a storm, it’s essential to call our emergency response team immediately. We will assess the damage, board up broken windows, tarp your roof, and begin water extraction to minimize long-term damage.

Routine maintenance is key to preventing water damage. We recommend regular roof inspections, clearing gutters, and ensuring plumbing and appliances are in good condition. We can also help with sump pump installation.

We use powerful water extraction equipment to remove standing water from your property. Afterward, we set up industrial-grade dehumidifiers and fans to dry the area completely.

Yes, it’s important to vacate the premises during mold remediation to ensure your safety. Our team will advise you on when it’s safe to return.